At Cheap Toys Store, we want every playtime to be perfect! If your little one’s new toy didn’t spark the joy we promised, our hassle-free returns process is here to help.

✨ Our Happy Returns Policy

You may return most items within 15 days of delivery for a refund or exchange. All returned items must be:

  • In original packaging (like we carefully sent it)
  • Unused and in resellable condition (no love marks yet!)
  • Accompanied by your order number

🚫 Non-Returnable Items:

To keep all our customers safe and healthy, we cannot accept returns of:

  • Soft & plush toys (for hygiene reasons)
  • Baby bouncers & play mats (safety regulations)
  • Bedding & swaddles (unless packaging is unopened)
  • Any item marked as “final sale”

🔄 How to Return Your Items

Follow these simple steps to return your items:

  1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number and shipping instructions
  3. Pack your items securely in the original packaging (like putting toys back in their toy box!)
  4. Ship your return to:
    Cheap Toys Store Returns
    1609 Broad Street
    Birmingham, US 35209
  5. Once received, we’ll process your refund within 3-5 business days

📦 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

💰 Refund Information

Refunds will be issued to your original payment method:

  • Credit cards (Visa/MasterCard/JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Note: Original shipping fees are non-refundable, and international returns may be subject to customs fees.

✉️ Return Request Template

Copy and paste this template into your email to us:

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Toys Store,

I would like to request a return/exchange for my order #[Your Order Number].

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange – if exchange, please specify desired item]

Thank you,
[Your Name]
[Your Email Address]

❓ Questions About Returns?

Our customer care team is as responsive as a pop-up toy! Contact us at [email protected] and we’ll help make it right.

Remember, at Cheap Toys Store, your satisfaction is our favorite playtime activity! 🧸💕